Privacy Policy and Cookies
Privacy Summary
At rainwaterharvesting.co.uk we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.
What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.
What the data will be used for?
Your data will enable us, and our processors, to fulfil your order and to notify you about important functionality changes. We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
We WILL NOT make our mailing list available to other companies.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.
Cookies and Privacy in detail
How we use your information
This privacy notice tells you what to expect when
Rainwater Harvesting Ltd collects personal
information. It applies to information we collect about:
- visitors to our websites
- complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
- people who use our services, eg who subscribe to our newsletter or request a publication from us
- people who notify under the Data Protection Act
- job applicants and our current and former employees
Visitors to our websites
When someone visits www.rainwaterharvesting.co.uk we collect standard
internet log information and details of visitor
behaviour patterns. We do this to find out things such
as the number of visitors to the various parts of the
site. We collect this information in a way which does
not identify anyone. We do not make any attempt to find
out the identities of those visiting any of our websites. We will not
associate any data gathered from this site with any
personally identifying information from any source. If
we do want to collect personally identifiable
information through our website, we will be up front
about this. We will make it clear when we collect
personal information and will explain what we intend to
do with it.
Use of cookies by Rainwater Harvesting Ltd
Cookies are small text files that are placed on your
computer by websites that you visit. They are widely
used in order to make websites work, or work more
efficiently, as well as to provide information to the
owners of the site.
The table below explains the cookies we use and why.
| Cookie | Name | Purpose | More information |
| Google Analytics | _utma _utmb _utmc _utmz |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. | Click here for an overview of privacy at Google |
| RWH site cookie acceptance | RWHCookiesAccepted | This cookie is used to record if a user has accepted the use of cookies on the RWH website | |
| Online notification form | cookie ASP.NET_SessionId | This cookie is essential for the online
notification form – the form that data controllers
can use to notify with Rainwater Harvesting Ltd – to operate. It is set only for those
people using the form. This cookie is deleted when you
close your browser. |
Visit the Microsoft website |
| Content Management System cookie | rwh62#sc_wede | This cookie is set by our content management system on a small number of browsers, upon arrival to Rainwater Harvesting Ltd site. It is not used by Rainwater Harvesting Ltd for any purpose. This cookie is deleted when a user closes their browser. | The supplier of our content management system (the software we use to update our website) is working to remove this cookie from their product. |
Most web browsers allow some control of most cookies
through the browser settings. To find out more about
cookies, including how to see what cookies have been set
and how to manage and delete them, visit
www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across
all websites visit
http://tools.google.com/dlpage/gaoptout.
YouTube cookies
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.
Search engine
The search engine on our website (if used) is designed to be as
powerful and easy to use as the popular search engine
Google. The search is made possible by a piece of
hardware (a search ‘appliance’) supplied by Google that
is plugged into our server and continuously indexes the
content on our site. All search requests are handled by
the appliance and the information is not passed on to
any third party, including Google.
People who make a complaint to us
When we receive a complaint from a person we make up a
file containing the details of the complaint. This
normally contains the identity of the complainant and
any other individuals involved in the complaint.
We will only use the personal information we collect to
process the complaint and to check on the level of
service we provide. We do compile and publish statistics
showing information like the number of complaints we
receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for four years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will
only use the information supplied to us to deal with the
enquiry and any subsequent issues and to check on the
level of service we provide.
When we take enforcement action against someone, we may
publish the identity of the defendant in our Annual
Report or elsewhere. Usually we do not, identify any
complainants unless the details have already been made
public.
People who use Rainwater Harvesting Ltd Services
RWH offers various services to the public. For
example, we send out publications and distribute an
electronic newsletter. We use a third party to deal with
some publication requests, but they are only allowed to
use the information to send out the publications.
We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
People who ‘notify’ under the Data Protection Act 1998
Many businesses are required by law to ‘notify’ certain
specified information to the Information Commissioner.
This may contain personal information, for example where
the business is a sole trader. Rainwater Harvesting Ltd
compiles this information into a register which it is
required by law to make publicly available. Rainwater
Harvesting Ltd puts technical measures in place to
prevent the bulk down-load of the electronic version of
the register. However, as the register is publicly
available, Rainwater Harvesting Ltd cannot give any
guarantees as to how the information contained on the
register will be used by those accessing it.
When businesses fill in their notification forms, they
are asked to provide the contact details of a relevant
member of staff. Rainwater Harvesting Ltd will use this for its own purposes,
for example where we have a query about a notification,
but will not put it on the public register.
When we request information as part of the notification
process, we make it clear where the provision of
information is required by law and where it is
voluntary.
Job applicants, current and former Rainwater
Harvesting Ltd employees
When individuals apply to work at
Rainwater Harvesting Ltd, we will only use
the information they supply to us to process their
application and to monitor recruitment statistics. Where
we want to disclose information to a third party, for
example where we want to take up a reference or obtain a
‘disclosure’ from the Criminal Records Bureau we will
not do so without informing them beforehand unless the
disclosure is required by law.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with Rainwater Harvesting Ltd, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Rainwater Harvesting Ltd has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Complaints or queries
Rainwater Harvesting
Ltd tries to meet the highest standards when collecting
and using personal information. For this reason, we take
any complaints we receive about this very seriously. We
encourage people to bring it to our attention if they
think that our collection or use of information is
unfair, misleading or inappropriate. We would also
welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity
in mind. It does not provide exhaustive detail of all
aspects of Rainwater Harvesting Ltd’s collection and use of personal
information. However, we are happy to provide any
additional information or explanation needed. Any
requests for this should be sent to the address below.
Access to personal information
Rainwater
Harvesting Ltd tries to be as open as it can be in terms of giving
people access to their personal information. Individuals
can find out if we hold any personal information by
making a ‘subject access request’ under the Data
Protection Act 1998. If we do hold information about you
we will:
-
give you a description of it;
-
tell you why we are holding it;
-
tell you who it could be disclosed to;
-
and let you have a copy of the information in an intelligible form.
To make a request to Rainwater Harvesting Ltd for any personal information we may hold you need to put the request in writing addressing it to our Information Office, or writing to the address provided below.
If you agree, we will try to deal with your request
informally, for example by providing you with the
specific information you need over the telephone.
If we do hold information about you, you can ask us to
correct any mistakes by, once again, contacting the
Information Office department.
Disclosure of personal information
In many circumstances we will not disclose personal data
without consent. However when we investigate a
complaint, for example, we will need to share personal
information with the organisation concerned and with
other relevant bodies. Further information is available
in our Information Charter about the factors we shall
consider when deciding whether information should be
disclosed.
You can also get further information on:
-
agreements we have with other organisations for sharing information;
-
circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
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our instructions to staff on how to collect, use and delete personal data;
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and how we check that the information we hold is accurate and up to date.
Links to other websites
This privacy notice does not cover the links within this
site linking to other websites. We encourage you to read
the privacy statements on the other websites you visit.
Please read Rainwater Harvesting Ltd's reciprocal linking policy for more
information.
Changes to this privacy notice
We keep our privacy notice under regular review. This
privacy notice was last updated on 14 June 2012.
How to contact us
Requests for information about our privacy policy can be
emailed to
info@rainwaterharvesting.co.uk or by
writing to:
Information Office
Rainwater
Harvesting Ltd
Unit A Southgate Way
Orton Southgate
Peterborough
PE2 6YQ
Hope you enjoyed all that!